Besides productivity, quality represents an important action parameter for the improvement of competitiveness of an enterprise. IMT offers a number of activities and methods, which enables you to build quality in a process from the beginning, increases the quality awareness of your employees, and takes your quality management system beyond the latest state of the art. Moreover, the reduction of quality related costs in all forms represent an inherent part of the IMT quality program.

Total Quality Management
von Attila Oess; Gabler-Verlag/3. Auflage

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